FAQ

FAQ FOR SELLERS SELLING PRODUCTS

We want to inspire people to turn their hobby, skill or passion into a business, using MicroMkt as their platform. We know that every micro-business operates differently so at MicroMkt we place the focus on ensuring the creative talent behind the products and services on offer is genuine, with a few basic rules 

If you’re selling products, we insist that they’re all handcrafted by you. 

We welcome micro-businesses from across the globe! 

We understand that many people running micro-businesses are doing so on tight budgets, and breaking down barriers of entry to entrepreneurship is a big part of our ethos. That’s why it’s free to join MicroMkt, and there are no listing fees for adding your products or services.

When you sell a product, we take a commission of 15% from each sale (excluding P&P).

We’ve also chosen Stripe as our official payment partner to help keep as much of your hard-earned money in your pocket as possible. Stripe offers lower transaction fees than many of the other payment processors (PayPal, for example), so your earnings are boosted. Every little helps, as they say! Stripe charge 1.4% +20p (for European cards) on the total value of each transaction.

You’ll be paid into your own bank account via a Stripe account of your own. If you don’t have one, you’ll be prompted to create one when you sign up with MicroMkt. 

Once your customer has purchased a product or service using Stripe, you should receive the money very quickly. Sometimes it can take a few days after the transaction for the money to land in your account – especially if it’s over a weekend or a bank holiday, for example. If you have any questions about payments or Stripe, do get in touch with the MicroMkt team.


Stripe charge 1.4% +20p (for European cards) on the total value of each transaction.

That’s totally up to you! There are no upper or lower limits on MicroMkt when it comes to what you should be charging customers for your products or services. If you’re not sure, take a look at other comparable businesses and see what they’re charging – and remember to factor in all of your costs, from materials to the cost of your valuable time.

MicroMkt is a cash-free platform – all of our payments are processed using Stripe. By accepting cash, you would be transacting away from the platform and our built-in support network. That means if you or your customer raise a dispute about the transaction, we won’t be able to step in and help resolve the situation.

Also, if you complete a transaction away from MicroMkt, your customer won’t have the ability to leave a fantastic review on your profile!

We encourage all of our micro-business owners to set their own returns and cancellation policies, aside from a couple of standard MicroMkt rules which encourage fairness. You should also make sure you’re sticking to the letter of the law when it comes to refunds and cancellations.


If a customer wants to return or cancel an item they’ve purchased from you, they’ll contact you through the private message feature. It’s up to you to arrange the refund or return with them – there are tools to make this much easier within your Stripe account. If you mark the order as refunded within the MicroMkt dashboard, you’ll have all your MicroMkt fees refunded too.

If you can’t come to an arrangement with your customer, you can raise a dispute by emailing our team: info@micromkt.co.uk. Put the order number and Refund in the subject line of the message, and we’ll get back to you to help get the matter resolved.