FAQs

FAQ FOR SELLERS SELLING PRODUCTS

Yes – MicroMkt is the home of the micro-businesses. This means that we want to inspire people to turn their hobby or skill into a business using MicroMkt as their platform.  A hobby business can be hard to define, but we see it as something someone does alongside their day job and commitments. Also, on the product side of things, we insist that you handcraft all products. 
No, well not yet anyway! To begin with all of our community of micro-businesses selling products will be UK & Ireland based.
A big part of MicroMkt’s ethos is around breaking down barriers of entry to entrepreneurship. That’s why it is free to join and there are no listing fees.
Selling Products?
MicroMkt charge 15% on the value of everything you sell (we don’t charge  this on P&P) so we only make money when you do!

Making sure you get paid your hard earned cash and that your customer’s payments are secure is very important to us. This is why we have teamed up with Stripe as our official payment partner. Stripe have lower fees than other payment options (PayPal etc), so you get more of your money. Each sale processed with Stripe costs 1.4% +20p.
Making sure you get paid your hard earned cash and that your customer’s payments are secure is very important to us. This is why we have teamed up with Stripe as our official payment partner. This simply means you can accept payments from customers using their credit or debit cards. Stripe pride themselves on their simplicity and security, they also have lower fees than other payment options, so you get more of your money. Each sale processed with Stripe costs 1.4% +20p.

You should get the money very quickly. Sometimes it can take a few days once the transaction has been made for it to hit your account, any questions just ask one of the MicroMkt team.

If you don’t have a Stripe account you will be asked to set one up when you begin creating your MktStall. If you already have an account you can just link this to your MktStall.
Sorry, the last thing we want is to turn away new micro-businesses, drop us an email and we will do our best to make something work for you. MicroMkt is still pretty young, so  whilst we have had to start small we’ve got big plans and want you to be part of them!
This is totally up to you, it’s your business! Have a look around and see what other people offering similar products are charging, and remember to factor in all of your costs. 
MicroMkt is a cash free platform and by accepting cash you are transacting away from the platform and the support network we provide. Also, if a transaction is not completed via the platform then your customer can’t leave a review.
Your returns & cancellation policy is up to you, aside from a couple of standard MicroMkt rules, but we would encourage you to always be fair and think about your customers. Also, make sure you’re sticking to the letter of the law.

Products:
If a customer wants to return or cancel an item they will contact you through the private message board. Hopefully, it will be straightforward and you can come to an arrangement. You can then go to your stripe account and process the full or partial refund. Don’t forget to then mark this as refunded in your MicroMkt dashboard, this will ensure you get any MicroMkt fees refunded too.

If you and your customer cannot come to an arrangement then please raise a dispute by emailing productdisputes@micromkt.co.uk with the order number in the subject.

FAQ FOR SELLERS SELLING Services

Yes – MicroMkt is the home of micro-businesses. This means that we want to inspire people to turn their hobby or skill into a business using MicroMkt as their platform.  A micro-business can be hard to define, but often it is something someone does alongside their day job and commitments.
On the service side of things, MicroMkt doesn’t want large companies offering useful services, we want people from your community putting their skills to good work!

No, well not yet anyway! To begin with all of our community of micro-businesses offering services will be London based. We hope to expand soon! 

A big bit of MicroMkt’s ethos is around breaking down barriers of entry to entrepreneurship. That’s why it is free to join and there are no listing fees, making it cheaper to sell on MicroMkt than our competitors.
Selling Services?
MicroMkt charge 25% (services cost MicroMkt more to run and administer) on the value of everything you sell so we only make money when you do!

We will charge you £5 to have your ID check processed (this is essential to MicroMkt building a trusted community and driving customers to your business), however we will refund this once you have conducted your first job through MicroMkt.


Making sure you get paid your hard earned cash and that your customer’s payments are secure is very important to us. This is why we have teamed up with Stripe as our official payment partner. Stripe have lower fees than other payment options (PayPal etc), so you get more of your money. Each sale processed with Stripe costs 1.4% +20p.

Making sure you get paid your hard earned cash and that your customer’s payments are secure is very important to us. This is why we have teamed up with Stripe as our official payment partner. This simply means you can accept payments from customers using their credit or debit cards. Stripe pride themselves on their simplicity and security, they also have lower fees than other payment options, so you get more of your money. Each sale processed with Stripe costs 1.4% +20p.

If you don’t have a Stripe account you will be asked to set one up when you begin creating your MktStall. If you already have an account you can simply link this to your MktStall.


Once you have completed your task and verbally confirmed the number of hours worked with your customer you should enter the details into your dashboard, this will generate an invoice for your customer. (the customer has 24 hours to dispute any charges before the money leaves their account)
 You should get the money quickly. Sometimes it can take a few days once the transaction has been made for it to hit your account, any questions just ask one of the MicroMkt team.

Sorry, the last thing we want is to turn away new micro-businesses, drop us an email and we will do our best to make something work for you. MicroMkt is still pretty young, so we whilst we have had to start small we’ve got big plans and want you to be part of them!

This is totally up to you, it’s your business! Have a look around and see what other people offering similar products or services are charging, and remember to factor in all of your costs.

All services are charged at an hourly rate decided by you.

Make a note of the time you start working on your service (this should never include your travel time) and confirm this with your customer. Then once you are complete and all packed up confirm the time and duration of your job with your customer, then log on to your dashboard and enter the job timings.
Your customer will get a notification of the completion of the job and they will be billed for the total amount.

You can add any additional expenses to your bill when you log in to confirm the time of your job once it is complete.

This is totally up to you, it’s your business. When you upload a service to your MktStall you will have the opportunity to update your availability diary, make sure you keep this up to date, this means that people will only try and book you for when you say you're available. A customer will likely say a date and the morning, afternoon or evening at which point you can then agree on finer details using the Private Message Board.

Select the areas from the post code drop down, remember to think about your travel costs when selecting where you are available to work. Unfortunately, as it stands services can only be offered in London, we will be looking to expand soon.

Communication is key – make sure you let your customer know ASAP using the Private Message Board. Then log in and cancel the job in your dashboard, if you don’t do this it could have negative consequences. We understand things can occasionally go wrong, but MicroMkt only want the best Everyday Entreprenuers to prosper, so if you cancel a job 3 times then you could be asked to leave the platform. Make sure you keep your availability diary up to date to avoid mix-ups.

Always be careful when submitting your hours as this can be frustrating for your customers. If you realise you made a mistake email wronghours@micromkt.co.uk including the job number as a reference.

We are working on new features all this time and making this all shiny and automated is one of them. In the meantime if you need to reschedule please do so with your client using the provate message board.

MicroMkt is a cash free platform and by accepting cash you are transacting away from the platform and the support network we provide. Also, if a transaction is not completed via the platform then your customer can’t leave a review.

You can read more about them here. MicroMkt is building a community of trusted Everyday Entrepreneurs offering services in their local area, we use Onfido to help us make sure Everyday Entrepreneurs are who they say they are, this helps us drive customers to your business.

We will charge you £5 to have your ID check processed, however we will refund this once you have conducted your first job through MicroMkt.

Any information you supply to them or us is never shared and is kept extra safe.

Your returns & cancelation policy is up to you, aside from a couple of standard MicroMkt rules, but we would encourage you to always be fair and think about your customers. Also, make sure you’re sticking to the letter of the law.

Services:
If a customer wants to cancel service they have booked they can do so up to 24hours in advance, with no charge being incurred. If they do it inside 24 hours then you will be paid for one hours work.

Once you have entered the number of hours worked on a job your customer will get a notification of the completion of the job and they will be billed for the total amount. (the customer has 24 hours to dispute any charges, before the money leaves their account). Any dispute along these lines will be escalated to servicedisputes@micromkt.co.uk.

Accidents happen, but as an Everyday Entreprenuer you are responsible for the actions of your business and are therefore ultimately liable for any damage. We insist you only offer services you are skilled in delivering and always take extra care of customer’s property. If you and your customer are unable to resolve any dispute then please escalate to servicedisputes@micromkt.co.uk.